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Return policy

No problem, what happened?

Our team is only satisfied when you are. That’s why we strive for the best quality, useful information and service. We assume that your order meets the quality standards you expect. Of course, we want you to be happy with your package. But when things didn’t go as planned – for any reason – you have the right to return (a part of) your order to us.

What’s the reason for the return?

1. “I made a mistake, and I want to return the product.”

We give you time to think about your purchase. You can return your order within 100 days after the date you received it. To do so, you need to fill in the return form and add it to the package. After letting us know you want to withdraw, you have 14 days to send the product(s) to our office. You read more about returns at our ‘Cooling off period’ page.

2. “The product is wrong or defective.”

When your order arrives at your place in a wrong or defective condition, we’re very sorry. Please use our Warranty and service rules by contacting us. Together, we think of a solution to this problem.

3. “The product is damaged during transport.”

Every order is packed with care. We’re sorry when a package still comes to you in a damaged or opened condition. Our advice is that you refuse to accept the box. Read about what you should do at our Transport arrangement page.

Right to cancel

You have the right to cancel this contract within 100 days without giving any reason. The cancellation period will expire after 100 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (Cubic Colors, Speulderweg 38-40, 3861 VG Garderen, The Netherlands, service@cubic-colors.com, +31 577 46 21 98) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you the payments for your product(s), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:

- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
- Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.